Flyer.lk

We value your satisfaction and strive to provide you with the best online experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

Returns

We accept returns within 7 days from the date of purchase for physical items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note that the refund amount will exclude any shipping charges and transaction fees incurred during the initial purchase.

Money back guarantee

If you find that our intangible digital designs haven’t met your expectations or weren’t completed as per your original request, please reach out to us with your order details. Additionally, you’re entitled to unlimited revisions, and providing preferred design references can expedite the design process without getting refund. Upon reviewing the information, if we find that your dissatisfaction is justified, you’ll receive a full refund. It’s essential to notify us of any concerns within the initial draft phase [Normally within 24h]. Upon receiving a refund, you are not authorized to utilize any materials provided by our designers for commercial purposes.

Credit card
After your request is processed by Customer Support, credit card refunds are completed within 7-10 days—based on the card issuer’s processing time.

Please note: In extreme cases, it can take up to 2 weeks.

Non-Returnable Items

Certain items are non-returnable and non-refundable. These include:

  • Gift cards
  • Downloadable software products
  • Personalized or custom-made items
  • Perishable goods
  • Damaged or Defective Items

In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.

Return Shipping

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.

Processing Time

Refunds and exchanges will be processed within 3 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.

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